Privacy Notice

1. Introduction
This Privacy Policy describes how Leigh Litterick, also trading as Love Tuning, ("we", "us", or "our") collects, uses, and discloses your personal information when you interact with us, whether you visit our website shop.leighlitterick.com (the "Site"), use our healing and coaching services (in-person or online), purchase our physical or digital products, or otherwise communicate with us, including via social media.

For the purposes of this Privacy Policy, "you" and "your" means you as the user of our services, whether you are a website visitor, shop customer, therapy client, or another individual whose information we have collected.

We are committed to maintaining the trust and confidence of all individuals whose personal information we handle by respectfully taking care of your data and keeping it secure.

2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. Please review this policy periodically for any changes.

3. How We Collect Your Personal Information
We collect personal information about you from various sources, depending on how you interact with us:

• Information You Provide Directly:
Contact Details: Including your name, address, phone number, and email address, which you may provide when making enquiries, booking sessions, placing orders, or contacting us for support.

Order Information: Including your name, billing address, shipping address, payment confirmation details (handled by our payment processors), email address, and phone number when you make a purchase from our shop.

Account Information: Including your username, password, security questions, and other information used for account security purposes if you create an account on our shop.

Customer Support Information: The information you choose to include in communications with us, for example, when sending a message through the Site, by email, phone, or social media.

Paper or Online Intake Forms & Privacy Policy Agreements (for Therapy Clients): Your personal details, including health information, provided on intake forms to help us understand your needs and ensure the suitability of our services, along with your agreement to this Privacy Policy for holding and using your data.

Client Notes (for Therapy Clients): Any handwritten or typed notes taken during or after a session, which may include background information, key issues, and treatment progress.

Video Recordings (for Therapy Clients): With your express permission, we may video record online sessions for professional development and case study purposes.

• Information We Collect Automatically:
Usage Data: Information about your interaction with our Site and services, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to collect usage data, remember your preferences, run analytics, and tailor our services and advertising.

Google/Facebook Analytics: We use these services to analyse website and social media traffic. The data collected is generally anonymous and used to understand user behaviour and improve our online presence.

• Information We Obtain from Third Parties:
Companies who support our Site and Services, such as our e-commerce platform provider (e.g., Shopify).

Our payment processors, who collect payment information to process your payments and fulfill orders. We do not directly store your full payment details.

Third parties we work with for marketing and advertising purposes.

4. How We Use Your Personal Information
We may use the information we collect about you for various purposes, including:

• Providing Products and Services:
Processing your orders and fulfilling purchases from our shop.

Managing your account on our shop

Arranging for shipping and handling returns and exchanges for shop orders.

Providing and managing our healing and coaching sessions, including assessing your needs and tailoring our services.
Keeping records of therapy sessions to monitor treatment effectiveness and for practitioner protection.

Communicating with you about your orders, appointments, and enquiries.

• Marketing and Advertising:
Sending you marketing, advertising, and promotional communications by email or other means, where permitted by law. You can opt out of these communications at any time (see "Your Rights" section).

Showing you advertisements for our products and services on our Site and other websites.

• Security and Fraud Prevention:
Detecting, investigating, or taking action regarding possible fraudulent, illegal, or malicious activity.

Ensuring the security of our Site and services.

• Communicating with You and Service Improvement
Providing customer support and responding to your enquiries.

Improving our Site, products, and services based on user interaction and feedback.

Sending you non-promotional emails, such as those about your account or orders.

• Legal and Regulatory Compliance:
Complying with applicable legal obligations.

Enforcing our terms of service.

Protecting our rights and the rights of our users and others.

• Sharing Information for Training Purposes (Therapy Clients):
With your express consent, we may use anonymized session notes or video recordings for case studies in professional development and supervision to improve our techniques.

• Insurance Claims (Therapy Clients):
In the event of an insurance claim, we may need to share relevant personal and session note details with our insurance company.

5. Your Right to Confidentiality (for Therapy Clients)
We will not normally disclose any information about your therapy sessions to anyone without your explicit consent. We may do so in exceptional circumstances:

• Where not doing so would break the law.
• Where you have put yourself or others in serious danger.

If we have to disclose information, we will strive to disclose the least information necessary in the circumstances. We will not respond to questions from friends, family, or tutors concerning your attendance at sessions or the content discussed without your permission.

6. Session Client Notes
Written Notes: We will record relevant background information, key issues, and a summary of each session to monitor progress. These notes are kept securely (see "Security and Retention of Your Information").

Video Recorded Notes: With your express permission, online video conference sessions may be recorded for a minimum of one week and may be deleted thereafter. You can request a copy within one week of recording. These recordings are also kept securely.

Access to Notes: Under the Data Protection Act, you have the right to access your session notes. However, information relating to other individuals mentioned in the notes may not be disclosed to protect their privacy. We may need to explain the content of notes if they are recorded in shorthand or coded form. If your file includes correspondence from other healthcare professionals, their consent may be required before disclosure. Requests to see your file should be made in writing with at least one week's notice. Case notes are exempt from disclosure to third parties under Freedom of Information legislation.

Liaison and Correspondence at Client Request: With your explicit consent, we may liaise with or write to third parties (e.g., a GP or tutor). The purpose and extent of the information shared will be agreed with you beforehand. Requests for letters should be made in writing, and you can request copies.

7. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties:

Service Providers: We may share information with vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and shipping.

Legal Obligations: When required to comply with applicable laws, regulations, legal processes, or government requests.

Business Transfers: In connection with a business transaction such as a merger, acquisition, or bankruptcy.

With Your Consent: When you direct, request, or otherwise consent to our disclosure of certain information to third parties (e.g., to ship products or through social media integrations). We will not disclose sensitive personal information without your explicit consent, except where legally required.

8. Third Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow these links, you should review their privacy and security policies as we are not responsible for their practices.

9. Children's Data
Our services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

10. Security and Retention of Your Information
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

For Therapy Clients: All handwritten notes, intake forms, and signed consent forms are kept in locked storage. Digital notes and video recordings are stored on secure, password-protected drives.

For Shop Customers and Online Interactions: Digital data is stored on secure servers protected by industry-standard security measures.

We retain your personal information for as long as necessary to provide you with our services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Adult Therapy Client Notes: Retained for seven years after the last session.

Under 18 Therapy Client Notes: Retained for seven years after they turn 18.

Shop Customer Data: Retention periods vary depending on the type of data and legal requirements (e.g., order history is typically kept for accounting purposes).

You may write to us at any time to request updates to your personal information.

11. Your Rights
Depending on where you live, you may have certain rights regarding your personal information under data protection laws, including:

Right to Access: You can request access to the personal information we hold about you.
Right to Delete: You can request that we delete your personal information.
Right to Correct: You can request that we correct inaccurate personal information we hold about you.
Right of Portability: You may have the right to receive a copy of your personal information in a portable format and to have it transferred to another controller.
Right to Restrict Processing: You can ask us to limit how we use your personal information.
Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.
Right to Appeal: You may have the right to appeal our decision if we decline to process your request.
Managing Communication Preferences: You can opt out of receiving promotional emails from us by using the unsubscribe link in those emails.

To exercise any of these rights, please contact us using the details provided in the "Contact" section. We may need to verify your identity before responding to your request. We will not discriminate against you for exercising your data protection rights.

12. Complaints
If you have any concerns about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In the UK, the relevant authority is the Information Commissioner's Office (ICO).

13. International Users
Please be aware that we may transfer, store, and process your personal information outside of your country of residence. If we transfer your data out of the European Economic Area (EEA) or the UK, we will ensure appropriate safeguards are in place, such as relying on Standard Contractual Clauses.

14. Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Leigh Litterick, Love Tuning, 4 Inchcolm Terrace South Queensferry, Edinburgh, EH30 9NA UK
Email: leigh@leighlitterick.com

15. Data Controller
For the purpose of applicable data protection laws, Leigh Litterick also trading as Love Tuning is the data controller of your personal information.

Last Updated: May 14, 2025